Visitor Policy - Akram Medical Complex

Emergency 24 Hours

(042) 35710400-05

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Our Location

Ayesha Siddiqua Rd, Main Gulberg, Lahore, Punjab

Working Hours

24/7 Days

Visitor Policy



Only one attendant is allowed with the patient, at any time. Patient / attendant are responsible for their personal belongings and valuables (mobile phone, wrist watches, jewellery, cash etc.) Hospital will not be responsible for any damage or theft.


Only two visitors are allowed in the patient room, during the visiting hours:

Day Time
Daily Visiting Hours 04:30pm to 07:30pm
Visiting hours on Sunday / public holidays 10:30am to 12:00noon & 04:30pm to 07:30pm


Children under 12 years of age are not allowed as visitors, except with the permission of concerned Consultant. Smoking, littering and photography in the hospital premises is not allowed. The patient and the attendants can have their meals from the hospital cafeteria. There is also a facility to order for meals of your choice from the menu available at the cafeteria.

Patient Services Department

For immediate information or assistance form the hospital administration, please contact as follows:-

Supervised By Time
Morning Supervisor 8.00am to 8.00pm
Evening Supervisor 8.00pm to 8.00am

Patient Services Coordinators visit all patients on daily basis. Your Suggestions are welcomed for which patient feedback forms are available at Main Nursing Desk or with the Supervisors.

Admission Office

Payments are taken in advance. The patient’s attendant is requested to check the patient’s bill on a daily basis and deposit necessary advance accordingly. The Admission Office will also call for the patient’s attendant if a deposit needs to be made.

Inpatient Guide

Admission and Registration Process

Registration process

Usually, our outpatient clinics operate through an appointment system. However, walk-in patients are also taken.

To avoid inconvenience and delays it is advisable to guide the patients on the system and options. Any patient visiting the hospital for the first time, with an appointment, through the Emergency or as a walk-in patient needs to register.

The information to be provided at the registration counter must be accurate in the sense that the name of the patient, the address and telephone contact numbers, and the CNIC number must be correct. Please ensure that any changes in information must be communicated so that no inconvenience is faced.

This registration generates a file with a Medical Record Number or M.R. # that saves all records of visits, consultations/Investigations, etc.

Admission & Discharge Process

All admissions and Discharge are at the reception desk.

All admissions are subject to the availability of beds.

For admissions of stable patients, you may refer to the outpatient Consulting Clinic. For critically ill patients come to the Emergency. At the time of admission, the referring authority issues an ‘In-Patient Reservation Form’ which details provisional diagnosis, etc. The patient comes for Admission at the reception desk, submits the form, and chooses the room category, by consulting the Inpatient Charges & Consent for Payment. The patient is given the room of choice (subject to availability). Some Companies are registered on the Panel. You may consult the Panel List to know if you can avail of the facility.

Consultants at the Outpatient Department (OPD) may decide to admit a patient and in this case, it is advisable to book the bed and Operation Theatre (if required) in advance. Bookings are done at the admission reception counter in the hospital lobby.

Some emergencies come through the Accident & Emergency Medicine Department, which is open 24 hours, every day of the week. Admission is a simple process where you register the details of your case and pay a deposit.

You’re Suggestion

Kindly write your suggestions and comments in the Patient Feedback Form from Reception as this will help us improve our services. We would like you to include your name in the form, but it is not compulsory. Please drop it in the patient feedback box.